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Frequently Asked Questions

We have tried to address the most common questions posed by our users below, but if you have a question that is not answered below don’t hesitate to get in touch.

Most Popular Questions

Q What is a Phoenix iCIG?
Q Are the products safe?
Q Can anyone use Phoenix Products?
Q Are Phoenix products cheaper than traditional cigarettes?
Q Will the Phoenix iCIG help me quit smoking?

Payment & Delivery Queries

Q What forms of payment do you accept?
Q Where do you ship to?
Q How long does delivery take?
Q Do you use tracking numbers?
Q Can I return the product?

Other Popular Questions

Q What is the smoke released by the Phoenix Products?
Q What about the Flavour of the products?
Q How long do the batteries last?
Q How often will I have to recharge the product?
Q Do I need a Lighter?